How to fail at user support (part 27)

29 Nov 2011


“In addition, we’ve found that some users have unknowingly created tags with spaces before or after the word, which then looks to them like two tags with the same name.  If you’re seeing two tags that look the same on your profile, try renaming the tags to eliminate hidden spaces.”


We don’t know how to use trim statements.  Instead of fixing our string handling to deal this issue (and we already know for a fact that it annoys our users), we’re going to get all defensive and blame our users for being idiots who can’t use a spacebar properly.